13 Qantas Customer Service Agent interview questions and 9 interview reviews. Report this . Anonymous Interview Candidate in Sydney, NS, The process took 2 weeks. The #1 call center temp agency team at Professional Alternatives focuses on providing a personalized approach to your high-volume call center staffing needs, ensuring your staff and your clients receive high-quality service, each and every time. This employer has not claimed their Employer Profile and is missing out on connecting with our community. Good interview day. To gauge how you think on your feet while providing great customer service, your interviewer is posing this tricky scenario to you. I am friendly and love working together.". Terms and conditions apply. As you answer, keep this in mind. When I was hired for my current job five years ago, I took it upon myself to familiarize myself and learn our products and staff in a short amount of time to be the expert representative of my organization and, if hired for this role, I would work hard from the start to gain this same level of expertise in this role. To try and help them find a solution, I would work with them to find other available flights that would meet their schedule. required min 500hrs, One of the best experiences ever. Short seminar followed by a one on one interview. If successful, hopefuls move on to a second round of interviews that typically take . I had a chat interview for my first processing. Track updates on extreme weather or other major issues that may impact your flight. Customer Service Agent - Customer Service / Call Center - Qantas Download our free online tools for individuals with dexterity limitation. One minute you can be working with customers on ticket transactions and the next minute you will be needed to contact customers who had a flight rescheduled, so your ability to stay organized is critical. By posing this question to you, your interviewer is looking to hear that you are a forward thinker who will be looking for ways to improve the overall customer experience for passengers at Qantas Airways. I love to brainstorm and hear other people's ideas and expand on them! I applied online. Some of these questions were timed. Candidates applying for Full Time Cabin Crew had the quickest hiring process (on average 1 day), whereas International Flight Attendant roles had the slowest hiring process (on average 135 days). As a leading provider of air travel, safety and security is paramount to us. Customised deals, dedicated account management support, saving plans and travel policies for large companies who fly a lot. Qantas hires headhunters to find Joyce replacement I took the time to evaluate the two to three others I would invite to the project team and selected them based on their performance within the department. Freight - cargo, express, airmail, freighters, charters and customs clearance services. For work rights in other countries, contact the relevant authority for that country. I organized weekly meetings for us to meet, and we started with brainstorming ideas and then putting our ideas into action. The example you share can be from an experience with a colleague, manager, or customer, just make sure that you can explain your approach with the unreasonable customer by setting the stage for the situation and explaining how your actions provided a positive outcome. 15 Qantas Customer Service Agent interview questions and 11 interview reviews. What is the interview process like at Qantas. A poor customer experiences and how did you handle it. Your interviewer will be looking to hear that you are an agile team player who gets along well with others, is able to take direction, and is able to grab the bull by the horns and take the lead, when needed. Assure the interviewer that you would, and remind them that you understand how crucial it is that everyone is safe and secure at the airport. Assesment Day - Involvled a introduction to the company and its values. I applied online. Book your perfect holiday with a flight and accommodation package. Get ready for your big adventure with our dedicated family section. Do you use a calendar, planner, or another tool to record and view this routine? Great job! I have been through online interview for 20 minutes and it was successfully then i was scheduled 3 hours interview with 20 other people which was really intense because they did 3 recruitment processes: group interview, one by one interview and written assessments. Makes sense! Apologizing, trying to find another solution, and listening are all great ways to deal with a disgruntled customer or someone you have to say no to. I then attended a group assessment, there where several group tasks and each candidate had to speak amongst the other candidates. Be honest about the experience you have that relate to these two items. We had to come up with an ad campaign for Qantas. As you prepare for you interview, think back to a job you held where adherence to regulations was important in the work you performed, describe that experience to the interviewer, and explain the steps you took to ensure you were following all policies. Also, how exactly will this benefit you in this role? Very prompt. describe a time you saw a staff were doing something dangerous Good job! Anonymous Employee. Great! We do this by creating interview questions that we think you might be asked. Interviews will take place with a representative from Human Resources, the hiring manager or a combination of both. I received a scenario which you had to remember key information from. All in all 4 weeks from application to offer . PGDM; Specialisations. It was 5 questions about customer services. Upgrade your web browser for an enhanced experience. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I interviewed at Qantas (Sydney) in June 2017. View baggage allowances, purchase additional baggage, learn about dangerous goods or track lost baggage. Search and book from over 15,000 cruise itineraries. Search Qantas timetables for Qantas, QantasLink and Jetstar flights. We first completed a role play this was conducted in a separate room with 2 Qantas staff followed by an interview with 2 different staff and lastly group activity which is purely to see how you work in a team - I received a letter on the Friday (2 days post assessment day) asking for references the following Monday I was asked to complete online security check approx 1 week later I was asked to complete medical at own expense I was in a panic. Information about visas, health and more. Step 1; Applied for job. Ways to check-in for your flight including online and on your mobile. You will find recent job openings at Qantas airlines in multiple job positions like Cabin Crew, Flight Attendants, Pilots, Catering Service, Ground . Why You Need Customer Service in Your Recruitment Process - JOHNLEONARD The keys to displaying your ability to help customers in this situation are honesty, timeliness, and follow-up with the customer. The process took 9 months. Have you ever had a difficult situation with a customer and how did you resolve it? Bookcar hire,car specials,commercial vehiclesandairport transfers. The process took 3 months. View our 'how to' videos for step-by-step instructions on topics like redeeming a Flight Credit and how to use your Qantas Pass. In my job, that was ensuring that cooler temperatures were taken and recorded at set times each day, making sure all packaged food was labeled with an expiration date and all uneaten food was disposed of properly and timely. describe a time you have done your work above and beyond You'll need to fulfil local residency, citizenship or visa requirements to live and work in the country where the position is based at the time of application. I applied online. ", "We were having trouble with employees putting in timesheets, so I researched online timesheets and found a solution to this, I proceeded to set this up, train the employees to use the timesheets, and then implemented their use, then each week all timesheets were automatically on my computer for processing.". Use your points for flights, upgrades, hotels, or car hire. Book 10 or more passengers travelling to the same destination. Applicants must have obtained unlimited working rights. Designed for small to medium businesses. Upgrade your web browser for an enhanced experience. Find out how to boost your businesses Qantas Points with a choice of American Express payment solutions. I interviewed at Qantas in Feb 2023. Shared on January 10, 2020 - Customer Service Representative - Los Angeles, CA. Qantas Assessment Tests Online Preparation - 2023 - Practice4Me Qantas Jobs 2022 Customer Service Agent Seek Jobs in Brisbane. Recently being a business owner I would deal with a multitude of calls ranging from customers to suppliers and contractors, so I feel I have the capacity to deal with over-the-phone matters". Whether it's welcoming seasoned business travellers or checking in first time holiday makers, our Customer Service Agents deliver the first elements of service and customer care at the airport. Contact us here. As you answer, try to focus on the things you did over the phone to provide the best service possible to prove your worth in this role with Qantas Airways. Free interview details posted anonymously by Qantas interview candidates. As you look to rate your ability as excellent to your interviewer, prove it by talking about all of the different programs you have worked on during your career and what your specific roles were on them. I would escort them and if needed hand them over to another staff member once there if I felt they still needed some kind of support". He demanded that he receive a full refund for his order because the meal he had ordered had ketchup on the sandwich, and he wasn't aware of that. Great! As you answer this question, try to focus on an anecdote of when you needed to be focused on safety on the job, and explain your overall mindset towards safety to ensure that your interviewer walks away from your interview knowing that you are a safety-minded individual. Darwin High School. Dates shown above are approximate. 1. How to Answer: Why Do You Want to Work Here? ", "Not at all, I would be very proud to be representing Qantas, but I also love to look good and take pride in myself. Therefore, any date prior to 2019 might not be accurate. It was 5 questions about customer services. I interviewed at Qantas in Feb 2023. If you would like to tell us about an experience with Qantas, you can provide your feedback via our Customer Care Form. Your new position as Customer Service Agent will see you performing in a professional and consistent manner to ensure the various sections achieve their customer service standards. Great employer. Connect with a local pet sitter to mind your pet while you're on holiday. To understand your ability to effectively handle this aspect of the job, your interviewer is posing this question to you. I got chat interview with Qantas. did anything happen? Some of these questions were timed. Cabin Crew (20) Customer Service Agent (11) Flight Attendant (9) . Qantas doesn't accept unsolicited resumes. Restaurant and hotel reviews, photo galleries and travel articles. Your interviewer will look to gain insight on your ability to multitask by having you share about a past job where you had to be an effective multitasker. I applied online. The first step is usually a preliminary Qantas interview. Keep in mind, you should explain any gaps in employment with a legitimate reason, and you should address anything on your criminal record, even if it is something as small as a simple speeding violation in a vehicle. I interviewed at Qantas (Melbourne) in Sept 2016, I applied on a Friday evening the following morning I received an online questionnaire, the following day I was then asked to complete webcam interview which I did straight away and then following day I was accepted for assessment day which was 2 days after I received the email. Michelle Chadwick - Customer Service Agent - Qantas | LinkedIn Work life balance is great. I interviewed at Qantas (Sydney) in Sept 2018. I applied online. ", Our Professional Interview CoachMarcie Wilmot Reviewed the Above Answer. The medical costs approximately $450. You must create your own answers, and be prepared for any interview question in any interview. Firstly it was a one on one interview. The process took 4 weeks. If you've ever undergone a background or employment verification check for a past job, mention this as well. In those moments, I've learned that I need to step back, take a deep breath, and assess the situation before I go any further. "I worked as a cashier for a large grocery store chain during my final year of high school and while I earned my associate degree. As a cashier, I was responsible for making sure the the shelves were fully stocked around my register during my shift and I would do so at times when foot traffic at the registers was slow. Group assessment; As you reflect back upon your career, try to think of a time when you can demonstrate your ability to identify a problem, hypothesize a solution, and then set the wheels in motion to make the change a reality. (simple fun thinking and exploring differnent opinions from your group, work together and you should be fine) Then youre off to four different stations. We heard back from Qantas the next day regarding whether we passed or not. ", "I am very friendly and can help to put the customer at ease if they are feeling a little anxious, I would assure them we will get them to their destination and answer any questions they may have! Bookcar hire,car specials,commercial vehiclesandairport transfers. Great! Assessment day I attended the morning session (apparently there was also an afternoon) 16 people in total we were split into groups of 4 As a Customer Service Agent with Qantas Airways, no two work days are the same, and your ability to jump from duty to duty with ease will be essential for success in the role. I applied online. Have you ever had a difficult situation with a customer and how did you resolve it? Qantas Airways Limited ABN 16 009 661 901, Mobile notifications, privacy and security, Fare Guide Information Economy Classic Rewards, Fare Guide Information Premium Economy Classic Rewards, Fare Guide Information Business Classic Rewards, Fare Guide Information First Classic Rewards, Your rights under the Australian Consumer Law, New Zealand Civil Aviation Act Information, Personal items, toiletries and medicinal items, Recreational and sporting petrol powered equipment, Taking medical equipment and medications onboard, Requirements Canadian Accessible Transportation, Qantas Frequent Flyer Earn Category tables, Physical Qantas Frequent Flyer card and kit distribution, Employment reference and background checks, Residency, citizenship and visa requirements, Department of Immigration and Multicultural Affairs. While it may be easy to assume that working as a Customer Service Agent at Qantas Airways is a solitary job working with customers, the truth is that you'll be working as part of a much larger team towards one overall goal--to provide the best service possible to all customers. Discuss why your business would have suffered if you weren't familiar with every aspect of it. After seeing the data, management was supportive of the idea, and I led a team of staff that demoed new systems in the coming months. If you have any sort of cashier or other cash handling experience, be sure to let your interviewer know what that job entailed in this regard. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! I do have a tattoo on my upper arm that would never be exposed, and I always keep my hair neatly styled and cut on a regular basis. Toggle navigation beckton gas works railway; how to find ceres in your chart I interviewed at Qantas (Melbourne) in Jun 2017. I interviewed at Qantas (Sydney) in Jun 2017. How to apply | Qantas Careers AU Great job! Travelers can often be very unreasonable to deal with for the staff at Qantas Airways and your interviewer needs to hear that you have a calm, cool, and collected approach to handling unreasonable customers. How to apply. Describe the situation , what did you do and what was the outcome, Customer Service Representative Interview, The Ultimate Job Interview Preparation Guide. The purpose of this page is to help you prepare for your job interview. The Qantas Airways reservation number is +1832 (460)1113. What was the end result? Good job! Qantas Jobs 2022 in Brisbane for Customer Service Agent Post at Seek
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